You've got mail

Editorial Type: Feature Date: 2020-05-01 Views: 869 Tags: Document, Cloud, Scanning, Workflow, Compliance, Networking, Swiss Post Solutions PDF Version:
Working from home is here to stay, says Chris Blood, Head of Business Services UK, Swiss Post Solutions, but there are ways to stay connected in the 'new normal'

The life-changing disruption of COVID-19 has impacted all businesses, employees and customers, and whilst so much of the future remains unknown, it's clear that a more long-term plan is needed to facilitate remote working as we start to define the 'new normal'.

Swiss Post Solutions initially developed a Crisis Management Solution in response to their clients' facing up to the challenge of maintaining communications using the traditional model of on-site mail. Suddenly, complex, hybrid environments made up of both the physical and digital and that require social distancing to be adhered to at every stage are here to stay as the country awaits the call to return to work.

Meeting this challenge head on with a simple yet crucial Return to Work Digital Documents Solution, means teams need never miss an item of post or a piece of printed communication whilst working remotely. The solution is a web-based application that is securely hosted within the cloud and can be swiftly deployed within 7 days, delivering digital mail to a homeworker or office-based worker's desktop or mobile and offering guaranteed access during extended working hours.

The centralised Digital Documents Portal allows teams to create numerous digital desks with a user permissions hierarchy to ensure swift and accurate distribution of mail and documents. Users can:

• Download and view mail
• Take/relinquish ownership of mail
• Add comments
• Forward to colleagues or teams
• Close or complete a mail item
• Delete a mail item

The system maintains a full audit log of every mail item interaction by any user, and is built on a tried and tested, highly secure, fully compliant and pre-existing technology platform.

Very little software installation is needed in a set-up process that simply involves connecting a scanner(s) to a workstation on customer premises and connecting to an online application to scan and deliver the documents. Mail is scanned either by on-site staff or Swiss Post Solutions mailroom staff ensuring a business can be serviced whatever their social restrictions. Alternatively, post can be collected from customer premises and scanned at one of SPS' secure and certified Document Processing Centres (DPC's).

Clients are already seeing reductions in mail handling costs of 15%, mail processing times coming down by 75%, and document management costs reduced by 30%.

These unprecedented times leave a lot unknown, but with Swiss Post Solutions you could not be in a safer pair of hands for the return to work. With over 90 years' experience of managing mailrooms for some of the world's most demanding organisations, and currently operating over 500 mailrooms worldwide, they handle around 120 million items of mail for clients each year. And with a 96% contract renewal rate and a 'World Class' customer satisfaction Net Promoter Score of 78, it's fair to say that these are happy clients.

Do you need urgent digital access to mail items but have no current process in place? Then it's time to talk to Swiss Post Solutions. As soon as this time next week you could have peace of mind. Contact us for more information on
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